Privacy Policy for NorthBloom Pathways
NorthBloom Pathways is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our online platform and during the provision of our professional development and career guidance services. By using our site or engaging with our services, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information from and about users of our site and services, which may include:
- Personal Identifiable Information (PII): This includes information you directly provide to us, such as your name, email address, phone number, physical address, professional background, work history, educational details, career aspirations, and other information relevant to career coaching, resume preparation, and job applications. This is collected when you register for services, subscribe to newsletters, complete forms, or communicate with us.
- Usage Data: We may automatically collect information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This helps us understand user behavior and improve our platform.
- Communication Information: Records of communications between you and NorthBloom Pathways, including emails, chat logs, and phone call details.
2. How We Use Your Information
NorthBloom Pathways uses the collected information for various purposes, including:
- To provide and deliver the personalized career coaching, resume and cover letter optimization, interview preparation, skills gap analysis, networking strategy, leadership development, and professional branding services you request.
- To communicate with you about your service requests, appointments, updates, and important notices.
- To personalize your experience on our site and tailor our services to your specific needs and interests.
- To improve our services, site functionality, and user experience.
- To process transactions and manage billing for our services.
- To conduct internal research and analysis to understand market trends and service effectiveness.
- To comply with legal obligations and resolve disputes.
3. Disclosure of Your Information
NorthBloom Pathways does not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- With Your Consent: We may share your information if you provide explicit consent for us to do so.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you, such as payment processors, IT support, or analytics providers. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: We may disclose information when we believe it is necessary to protect the rights, property, or safety of NorthBloom Pathways, our clients, or others.
4. Data Security
NorthBloom Pathways implements appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use industry-standard security practices, including encryption, firewalls, and secure server environments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely dispose of it.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws, including:
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure of your personal information under certain conditions.
- The right to object to the processing of your personal information.
- The right to withdraw consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
Our site may contain links to third-party websites. This Privacy Policy applies only to NorthBloom Pathways, and we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
NorthBloom Pathways reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page and update the "last updated" date below. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
NorthBloom Pathways
2847 Yonge Street, Suite 600
Toronto, Ontario, M4P 3J3
Canada